Terms
By joining a waitlist, creating an Account, or using Xen, you agree to these Terms. You must be at least 18 and have authority to act for yourself and any organization you represent. If you do not agree, do not submit the waitlist form or use the service. A signed order form, subscription agreement, data processing addendum, or other written agreement controls if it expressly conflicts with these Terms.
A waitlist submission records interest only. It does not create an Account, subscription, pilot, reservation, payment obligation, entitlement, professional relationship, guaranteed invitation, launch date, pricing commitment, or right to access Xen.
Xen Home, Xen Pro, and particular features may become available at different times. Availability may vary by product, plan, country, property location, provider, payment capability, localization status, contract, or legal requirement. We may prioritize, pause, close, or reopen a waitlist without promising access.
We may send requested confirmation and product-access updates related to your waitlist selection. Optional marketing is governed by a separate choice and may be withdrawn through the email preference link. You are responsible for providing an email address you are authorized to use and for keeping your preferences current.
When Account access is available, you must keep credentials confidential, use only Accounts assigned to you, promptly report suspected unauthorized access, and remain responsible for authorized activity through your Account. Xen may restrict or suspend access when reasonably necessary to address security, misuse, legal requirements, entitlement limits, nonpayment, or termination.
You retain ownership of content you submit. You grant Xen a limited right to host, process, transmit, display, protect, and otherwise use that content only as needed to provide, secure, support, and improve the service and satisfy legal obligations.
You represent that you have the rights, notices, consents, and authority required to provide the content and permit its use in Xen. You remain responsible for source records, content accuracy, legality, completeness, and classification.
You may not use Xen unlawfully; access another party's Account or Property Workspace without permission; upload malware or infringing content; probe, scan, disrupt, overload, reverse engineer, scrape, or circumvent security; misrepresent identity or authority; use outputs to facilitate discrimination or fraud; or submit highly sensitive information where Xen has not expressly agreed to process it.
Xen organizes information and may surface gaps, blockers, confidence, summaries, or next actions. Xen does not verify every fact, document, signature, deadline, legal requirement, lender condition, insurance term, title matter, tax position, safety issue, valuation, or financial assumption. You and your qualified advisers remain responsible for diligence, approvals, decisions, submissions, deadlines, and outcomes.
AI or automated features may be incomplete, outdated, misleading, or incorrect and may fail to identify material issues. Candidate Facts are not canonical Records unless accepted through the applicable review path. Outputs are informational aids, not determinations of legal sufficiency, lender acceptance, insurability, title status, compliance, value, or readiness, and must be independently reviewed before reliance.
Xen is not a law firm, lender, broker, insurer, title company, accountant, investment adviser, property manager, fiduciary, government authority, or closing agent. Xen does not provide legal, lending, insurance, tax, accounting, investment, valuation, safety, compliance, or other professional advice, and no professional or fiduciary relationship is created.
Core platform, provider, payment, jurisdiction, localization, and integration availability are separate. Xen may rely on third-party hosting, email, authentication, storage, billing, document-processing, AI, and infrastructure services. We do not guarantee uninterrupted, error-free, secure, permanent, or country-complete availability. You should maintain source records and continuity procedures appropriate to your property responsibilities.
Xen and its licensors retain all rights in the service, software, interfaces, designs, documentation, trademarks, and related intellectual property, excluding your content. If you provide feedback, you grant Xen a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use it without restriction or compensation.
We may limit, suspend, or terminate access to protect Xen or others, address security or legal risk, prevent misuse, respond to nonpayment, enforce entitlements, or end a service relationship. Downgrading or ending access does not authorize Xen to silently recast Property Workspace knowledge as billing history. Provisions that should survive by their nature remain effective.
To the fullest extent permitted by law, Xen is provided "as is" and "as available." Xen disclaims express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, noninfringement, accuracy, and warranties arising from course of dealing. No statement or output guarantees a transaction, approval, financing, closing, compliance result, property outcome, or launch date.
To the fullest extent permitted by law, Xen and its affiliates, personnel, licensors, and providers will not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages; loss of profits, revenue, financing, opportunity, goodwill, use, or data; property or transaction delay or failure; substitute services; or unauthorized access, even if advised of the possibility.
To the fullest extent permitted by law, their aggregate liability arising from or related to Xen will not exceed the greater of $100 or the fees you paid Xen for the service during the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain exclusions or limits, so parts of this section may not apply.
We may update these Terms as Xen, our markets, or applicable requirements evolve. The effective date and version identify the Terms presented. Questions may be sent to info@xenhq.io or through our contact form.
